Information about delivery & returns
At S W Thrift Store, trading as S S W Allsorts, we understand you're eager to receive your new household goods, clothes, and hobby items. We pride ourselves on clear and straightforward policies, ensuring a smooth shopping experience from our home in Derby, United Kingdom, directly to yours. Below, you'll find everything you need to know about our delivery times, costs, and how we handle returns and exchanges.
Frequently asked questions
We've put together answers to common questions about shopping with S S W Allsorts. Our goal is to make your online shopping experience as enjoyable and hassle-free as possible, reflecting our commitment to quality and great service from a new business venture built with passion.
How quickly can I expect to receive my order?
We aim for all customers to receive their orders within 3-4 days once a purchase has been made from S S W Allsorts.
What should I do if an item arrives damaged?
If an item gets delivered damaged and you request a refund, please send it back to us, and we will process your request.
Do you offer international delivery?
Currently, S S W Allsorts focuses on serving customers within the UK. We do not offer international delivery at this time.
Can I track my order?
Information on order tracking will be provided in your confirmation email. If you have any further questions, please contact us at [[email]].
What are your delivery charges, and is free delivery available?
We offer free delivery on all orders over £30. For orders under this amount, standard delivery charges will apply.
What is the process for returns and refunds?
If you're not happy with your purchase, simply send the item back to us, and we will issue a refund. Please ensure items are returned in their original condition.
How long do refunds take to process?
Once we receive your returned item, we will process your refund promptly. Please allow 5-7 business days for the refund to appear in your account, depending on your bank.
What if I want to exchange an item?
If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item on our website, [[website]].
Committed to your satisfaction
At S S W Allsorts, your happiness with our household goods, clothes, and hobby items is our top priority. We're here to ensure a seamless experience from browsing to delivery and beyond. Thank you for supporting our new venture from Derby, UK.